The successful Patron Relations Manager will build vital connections with new and established Mercury patrons, manage confidential marketing/fundraising data, meet sales and patron retention goals, and provide excellent service and attention to patrons by phone, email, and in person. This position requires the ability to handle onsite box office and ticketing responsibilities for Mercury performances at the Wortham Center and various venues across Houston.
Key Duties & Responsibilities
Subscriptions, Single Tickets and Group Sales (40%)
– Work with the Marketing Manager to implement marketing strategies to meet and exceed subscription and single ticket goals and build loyalty of patrons.
– Make daily calls to renew and acquire subscriptions.
– Process all subscription and single ticket purchases in an efficient and accurate manner.
– Oversee all seating in database for subscribers and single ticket buyers.
– Maintain reports on donors and ticket buyers and proactively identify trends.
– Manage onsite box office for each performance.
– Identify and pursue opportunities for group sales.
– Recruitment, train, and supervise box office volunteers, as needed.
Individual Giving and Patron Stewardship (40%)
– Work with the Development Director to implement strategies to meet and exceeded contributed revenue goals and to strengthen donor relationships.
– Make daily calls to renew and acquire annual fund gifts.
– Ensure accurate data entry and timely acknowledgment of all donations.
– Assist with annual fund campaign mailings, E-blasts, and follow-up throughout the season.
– Manage RSVP’s and patron follow-up calls for all events and gatherings.
– Assist Gala Committee with the acquisition and display of auction items.
– Manage the tracking and in-tack of all auction items in event software.
– Provide essential support on Gala night.
General Office Support (10%)
– As first-contact person, staff the front desk, route phone calls, and welcome visitors.
– Process incoming mail and organize all outgoing mail for daily pickup.
– Provide support for meetings and office gatherings such as RSVP management and catering.
– Coordinate volunteers for activities such as office support, mailings, and special events.
– Other duties as assigned
– Outgoing people-person with a zeal for building relationships.
– Motivated self-starter and creative problem-solver with a positive and enthusiastic attitude.
– Strong interpersonal skills with a high-level of emotional intelligence.
– Excellent communication skills, oral and written.
– Keen attention to detail, prioritization, and organization.
– Integrity, empathy, and adherence to high ethical standards.
– Strong desire to work with a team in a fast-paced, goal-oriented environment.
– Flexibility and adaptability.
Qualifications & Skills
– Proficiency and confidence in Word, Excel and Outlook.
– Working knowledge of Tessitura or other integrated fundraising/ticketing system preferred.
– Prior Box Office and/or telemarketing experience preferred.
– Ability to work weekend and evening hours.
– Bachelor’s degree required.
Reports to: Executive Director
Compensation: Commensurate with experience and qualifications; includes benefits and health insurance.
Founded in 2000, Mercury Chamber Orchestra has achieved phenomenal growth over the last decade, presenting over 30 performances each season, reaching more than 20,000 audience members each year through our distinctive concert series, community events, school outreach and recording projects. Under the artistic leadership of Antoine Plante, Mercury serves the community by celebrating the power of music, teaching, sharing, and performing with passion, intimacy, and excellence. The 2020-2021 season marks Mercury’s 20th anniversary. The organization has an administrative team of five full-time employees. Our annual operating budget is $1.5 million.
How to apply: Please send cover letter, resume, and salary history to email@example.com. No calls please.
Mercury Chamber Orchestra is an equal opportunity employer. We will not discriminate against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.