Process for Filing Complaints & Feedback

TCA welcomes feedback on our staff and services.

Complaints are taken very seriously. TCA maintains a complaint procedure to ensure customers are assisted in the most efficient manner possible. Please send a request for an agency response to complaints@arts.texas.gov. Customers may request a telephone conversation, meeting, or submit a complaint in writing. Please include your name and contact information. A response will be forthcoming within 3 days. TCA utilizes the alternative dispute resolution procedures when appropriate.

The Commission Customer Relations Representatives are:

Gary Gibbs, Executive Director
ggibbs@arts.texas.gov
512-936-6561

Cynthia Gray, Program Assistant
cynthia@arts.texas.gov
512-936-6583

==================================

Appeals Process for Grants & Applications

The form and directions for filing an appeal are found in the Grant Guidelines.

==================================

TCA welcomes visitors to our offices located at:

920 Colorado, 5th Floor
E.O. Thompson Bldg.
Austin, TX 78711

PO Box 13406
Austin, TX 78711-3406

The Texas Commission on the Arts is open Monday – Friday and can be reached from 8 a.m. to 5 p.m.

==================================

Accessibility

Dana Douglass Swann is our ADA Coordinator and can be reached at 512-936-6570 or dana.swann@arts.texas.gov.  We are happy to make accommodations for people with disabilities. Please notify us as early as possible.