Process for Filing Complaints & Feedback
TCA welcomes feedback on our staff and services.
Complaints are taken very seriously. TCA maintains a complaint procedure to ensure customers are assisted in the most efficient manner possible. Please send a request for an agency response to firstname.lastname@example.org. Customers may request a telephone conversation, meeting, or submit a complaint in writing. Please include your name and contact information. A response will be forthcoming within 3 days. TCA utilizes the alternative dispute resolution procedures when appropriate.
The Commission Customer Relations Representatives are:
Gary Gibbs, Executive Director
Cynthia Gray, Program Assistant
Appeals Process for Grants & Applications
The form and directions for filing an appeal are found in the Grant Guidelines.
TCA welcomes visitors to our offices located at:
920 Colorado, 5th Floor
E.O. Thompson Bldg.
Austin, TX 78711
PO Box 13406
Austin, TX 78711-3406
The Texas Commission on the Arts is open Monday – Friday and can be reached from 8 a.m. to 5 p.m.
Dana Douglass Swann is our ADA Coordinator and can be reached at 512-936-6570 or email@example.com. We are happy to make accommodations for people with disabilities. Please notify us as early as possible.