The primary focus of this role is supporting the Box Office as a Ticketing Associate, with back-up support for the Customer Experience Team as needed. The ideal candidate should be comfortable serving as a go-to person for information and assistance across teams.

The Ticketing Associate is a primary point of contact for customers looking to purchase tickets to Ballet Austin productions. This position provides friendly, knowledgeable customer service and handles ticket sales, exchanges, customer service inquiries, and other patron needs by phone, email, and in person.

The ideal candidate genuinely enjoys working with people and can thrive during fast-paced periods while also staying productive during slower periods. The role requires flexibility, attention to detail, and the ability to adapt to changing priorities and customer needs.

This position requires a flexible schedule, including evenings and weekends during performance periods, and availability to work weekdays and weekends December 4–23 for The Nutcracker.

ESSENTIAL FUNCTIONS:

Box Office & Ticketing

Serve as a friendly, knowledgeable first point of contact for patrons by phone, email, and in person, providing accurate information about performances, tickets, seating, subscriptions, and other services.

Process ticket sales, exchanges, refunds, and other transactions accurately and efficiently.

Assist patrons with ADA accommodations, group needs, special requests, and other customer service issues.

Help patrons identify the best seating options that meet their needs while building positive relationships and customer loyalty.

Stay current on Ballet Austin productions, ticketing policies, and Box Office procedures.

Perform administrative, data-entry, and other ticket-related projects as needed.

Work in the Box Office during Ballet Austin performances, assisting patrons with ticketing, will-call, exchanges, seating, and other performance-related needs.

Customer Experience Team Support

Provide backup coverage for the Customer Experience Team front desk at the Butler Dance & Fitness Building, welcoming visitors, students, families, and patrons and providing general information and assistance.

Direct visitors to the appropriate staff member, department, class, studio, or event and assist with other front desk and customer service needs as needed.

OTHER ACCOUNTABILITIES:

Other duties as assigned

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Must be able to work in-person at the Ballet Austin Offices & the Long Center

Regular interaction with the public, including patrons, staff, dancers, families, etc.

EDUCATION AND EXPERIENCE:

High school diploma or equivalent required.

Previous ticketing, customer service, arts or related experience preferred

Experience with or knowledge of Tessitura software preferred

Experience with or knowledge of MINDBODY software preferred

Computer aptitude and experience using databases

Proficient knowledge of Microsoft Office Suite, especially Excel

COMPETENCIES -- KNOWLEDGE. SKILLS AND ABILITIES:

Excellent Customer Service & Interpersonal Skills

Genuine enjoyment of working with and helping people

Strong verbal and written communication skills

Ability to prioritize and manage competing demands

Attention to detail

Cross Departmental Collaboration

Professional and solutions-oriented demeanor when handling challenging situations

Comfortable learning and using technology.

Ability to manage time and effectively balance responsibilities across two departments.

Maintain knowledge of Ballet Austin programs, performances, and products.

ORGANIZATIONAL RELATIONSHIPS:

Reports to Director of Ticketing

Supports Box Office and Customer Experience Team

TO APPLY:

Please email your cover letter and resume to maureen.cross@balletaustin.org

BACKGROUND SEARCH REQUIRED

Ballet Austin is committed to enhancing the diversity of our student body, faculty, and staff. Hiring and other employment-related decisions are made on the basis of an individual's qualifications, past experience, overall performance, and other employment-related criteria. In conjunction with Ballet Austin's commitment to increasing the racial diversity within our organization, we are particularly interested in receiving inquiries from applicants of color. It is the policy of Ballet Austin to provide equal opportunities for employment and advancement for all individuals. regardless of age, gender, race, religion, color, disability, veteran status, sexual orientation, national origin, or any other legally protected category.

Location: Austin, TX
Website:https://balletaustin.org/about/careers/
Deadline: 10/01/26

Penfold Theatre Company is seeking enthusiastic and experienced professional Teaching Artists (Independent Contractors) for the upcoming Penfold Academy fall session. Classes run for 12 weeks, starting the week of August 31 and concluding the week of November 16. Each class meets once a week for 55 minutes during the late afternoon and early evening (classes begin at 4:00 PM, 5:00 PM, and 6:00 PM) Monday through Thursday. Penfold Theatre Company is located at 2120 N. Mays Street, Suite 290, Round Rock, TX.
We are looking for instructors who can teach students ranging from PreK to 12th grade in at least one of the following specialty areas:

*Musical Theatre (Acting/Voice/Dance): For classes such as Musical Theater Beginnings (Grades PreK – 1), Broadway Stars (Grades 1 – 3), and Triple Threat Technique (Grades 4 – 8).
*Acting for the Camera: For our elementary (Grades 2 – 6) and teen (Grades 7 – 12) on-camera acting classes.
*Improv: For high-energy classes like Intro to Improv (Grades 4 – 6) and Teen Improv (Grades 7 – 12).
*Acting: For foundational classes like Center Stage Kids (Grades 2 – 4), Comedy Kids (Grades 1 – 3), and The Actor’s Process (Grades 5 – 8).
*Voice: For technique-focused classes like Sing the Movies (Grades 1 – 3) and Broadway Vocals (Grades 4 – 8).

We encourage applicants to visit the Penfold Academy page of our website to learn more about each course and the dates and times each course will be offered.

COMPENSATION
$40-50/hour

RESPONSIBILITIES
*Deliver engaging, skills-based instruction tailored to the specific age group and subject.
*Foster a safe, supportive, and inclusive environment for young performers of all experience levels.
*Lead students toward a final skills demonstration during the last week of class (these are skills-based demonstrations, not full productions).
*Communicate classroom needs and coordinate effectively with Penfold Theatre Company staff.

REQUIREMENTS
*Bachelor’s Degree/equivalent or higher in a performing arts discipline or in performing arts education.
*Proven experience teaching or directing youth theatre and/or performing arts.
*Strong professional background in at least one of the requested disciplines.
*Reliable transportation to our Round Rock location.
*Ability to pass a criminal history background check.

Deadline: 08/22/26
Location: Round Rock, TX
Website: https://www.penfoldtheatre.org/job-opportunities/

The Dallas Opera is a world-class performing arts organization producing outstanding mainstage and chamber opera repertoire, attracting national and international notice, committed to extensive community outreach and education, and managed to the highest standards of artistic excellence, accountability, and financial sustainability.

The Advertising and Sales Manager is responsible for managing media placement, budget, content, and production for all print, digital, broadcast, and out-of-home advertising to support the ticket sales goals of The Dallas Opera. This is a full-time annual position and reports to the Director of Marketing and Communications.

Key Responsibilities:

Advertising:
Manage media placement in-house and through external agency, including budget, content, and production, for all print, digital, broadcast (radio/TV), and out-of-home advertising campaigns to support the revenue and attendance goals for in-person and digital performances
Build and nurture relationships with media vendors for stronger campaign reach
With support from Director, secure media partnership agreements and oversee fulfillment
Create promotional opportunities through media partners that support audience development goals and increase ticket sales
Write compelling copy for print, radio, and digital ads based on source content
Work with Graphic Designer (and/or freelance designers) to produce design assets in support of marketing plans, including all print, digital, and video assets, as well as manage timeline for deliverables
Submit all creative assets to media and print vendors on a timely basis
Review and report on vendor analytics for advertising ROI
Ensure Asana production schedules are built for all print and digital media to ensure on-time delivery of assets
Collaborate with Digital Content Manager for content creation and timelines for paid and organic campaigns

Direct Sales:
In conjunction with the Director of Marketing and Communications, develop and oversee implementation of all single ticket direct mail
Project manage Graphic Designer (provide content and direction, route proofs, and edit) printing (select paper, optimize dimensions for press efficiency, and non-profit mail rates), and mail house services (provide specs, final artwork, and mailing lists in a timely manner, and ensure adequate postage balance in USPS account)

Qualifications:
Traits and Characteristics:
Aptitude for multitasking, prioritizing, attention to detail, and managing time in a fast-paced environment which often presents competing priorities
Strong interpersonal skills, ability to provide creative direction and negotiate media rates and consultant fees for service
Self-motivated with a commitment to achieving sales goals
Strong project management and organizational skills; accepts responsibility for quality, accuracy, and timeliness of assignments
Team player with customer service mindset, creative and collaborative spirit, and proven ability to build productive working relationships internally and externally
Skills and Knowledge
Bachelor’s degree in a related field (Marketing, Sales, Communications, Business Administration) and five or more years’ experience in high-volume advertising environment, including print, broadcast, direct mail, digital, and out-of-home media planning in the arts and entertainment industry
Proven expertise in creating and implementing integrated multi-channel advertising plans with an emphasis on digital/social marketing
Strong understanding of graphic design, print production, and direct mail
Effective communication skills, including superb copywriting and editing skills
Budget management experience
Deep understanding of the Dallas media landscape
Familiarity with web-based project management systems (Asana, Basecamp, Trello)
Proficiency in Adobe Photoshop and Canva; experience adapting and resizing graphics for use in multiple formats
Proficiency in Microsoft products (Word, Excel, PowerPoint) and collaborating in a Microsoft Teams environment; adept at learning new programs and technology

Compensation - $60,000-65,000 annually, depending on experience
Benefits - Comprehensive benefits package designed to support the well-being and long-term success of our employees including medical, dental, and vision insurance, paid parental leave, dedicated PTO and sick leave, 403b retirement savings plan with employer matching, complimentary tickets to performances, and personalized professional development opportunities

Deadline: 09/01/26
Location: Dallas, TX
Website: https://dallasopera.org/about/careers/