Working closely with the Executive Director, this role will proactively engage donors, coordinate relationship-building efforts, manage donor meetings, develop high-quality materials, and collaborate with the Marketing Manager to build ALH’s donor communications strategy and implement a new CRM
This role will work closely with the Executive Director to design and expand Art League Houston’s development efforts, by proactively engaging donors, coordinating relationship-building efforts, scheduling donor meetings, preparing meeting materials, and collaborating with the Marketing Manager to develop a donor communications plan and implement a new CRM.

KEY RESPONSIBILITIES
Donor Cultivation & Relationship Building
Develop and execute an annual Donor Engagement Plan focused on cultivation, stewardship, and relationship strengthening.
Design and manage efforts that deepen connections with current donors and expand the base of donor support, including use of direct mail, personalized letters, email, and digital campaigns.
Identify opportunities to “warm up” current and lapsed donors by increasing frequency, quality, and intentionality of communication.
Oversee donor recognition, post-event follow-up, and donor engagement strategies.
May manage a personal portfolio of donors and prospects.
Strategic Donor Outreach & Scheduling
Lead outreach to schedule donor meetings and handle preparation and follow-up for the Executive Director, board members, and key staff.
Oversee the process to ensure staff members are prepared (e.g., briefing notes, background, donor history, talking points) for all donor-facing meetings.
Provide staff leadership for event host committees, serving as the primary point of contact and coordinating meetings, agendas, and follow-up, as needed.
Donor CRM & Database Management
Lead the evaluation, selection, onboarding, and implementation of a right-sized CRM for ALH, building out donor management data and establishing repeatable processes for tracking, reminders, reporting, and actionable donor insights in partnership with the Executive Director.
Maintain accurate, complete, and timely donor records, including interactions, meeting notes, and donor history.
Generate regular reports to support campaign tracking, fundraising analysis, and board reporting.
Manage tracking, entry, and timely acknowledgement of gifts.
Donor Communications & Stewardship
Design and drive ALH’s Donor Communications & Stewardship strategy in partnership with the Executive Director and Marketing Manager.
Build an annual communications calendar and core impact materials, coordinating program stories/photos/updates from staff, and executing a consistent cadence of touchpoints that keeps donors informed, valued, and connected year-round.
Follow ethical principles outlined in the Association of Fundraising Professionals Code of Ethical Principles and Standards of Professional Practice.
Other duties as assigned.

QUALIFICATIONS
Minimum of five years of experience in development, donor relations, nonprofit fundraising, or related fields.
Strong interpersonal and relationship-building skills; warm, professional, and donor-centered.
Experience in arts or culture organizations preferred.
Excellent writing and communication skills.
Highly organized, detail-oriented, and able to manage many donor touchpoints simultaneously.
Ability to represent Art League Houston with professionalism, diplomacy, and confidentiality.
Comfortable working in a lean, collaborative environment.
Experience supporting executive leadership a plus.
Familiarity with donor databases preferred but not required.

Success for this role looks like:
Wider and deeper donor pool, with more donors actively engaged with the organization.
Donors report feeling more connected, informed, and invested in ALH’s mission and progress, demonstrated through increased giving.
Increased number of donor meetings, touchpoints, and stewardship communications completed.
A well-organized, insight-driven picture of donor interests and readiness that strengthens preparation for a future capital campaign.
A demonstrably stronger donor pipeline—measured by relationships strengthened, not just dollars raised.
Completion of Donor Engagement and Donor Communications plans.
Implementation of a new CRM.
A strengthened donor pipeline and stewardship cadence that supports an expected $100K–$150K in new dollars raised for the contract period, with exact targets finalized alongside the Executive Director.
Art League Houston is proud to be an Equal Opportunity Employer and is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
This role is classified as a 1099 independent contractor position. The contractor is not an employee of the organization and will be responsible for all taxes, insurance, and benefits associated with independent contractor status.
If you're interested in applying for this position, please send the following to jobs@artleaguehouston.org
Resume
Cover letter
Two–three professional references
One or two donor communications writing samples
(Optional) A brief example of a donor engagement or stewardship plan, system, or workflow you have developed

The Dallas Opera (TDO) is a world-class performing arts organization based in the Dallas Arts District in Dallas, TX, renowned for our outstanding mainstage and chamber opera productions. With a reputation for artistic excellence, innovation, and community impact, TDO plays a vital role in the cultural landscape of the Dallas-Fort Worth Metroplex and the international opera scene.

Patron Services Coordinators provide outstanding customer service in alignment with The Dallas Opera’s mission and values. Reporting to the Patron Services Manager, the Patron Services Coordinator demonstrates proficiency in inbound and outbound sales, proficiency in ticketing system processes and procedures, professionalism in managing customer service issues, and other administrative tasks as needed in support of The Dallas Opera’s overall operations.

Primary Responsibilities

• Conduct inbound and outbound sales and customer service calls for all in-person and digital events and single ticket sales, including subscription renewals and acquisitions.
• Maintain ongoing training and proficiency in Tessitura ticketing system and all standardized procedures to successfully complete accurate ticket orders.
• With the approval of supervisor, process all comp ticket requests, including but not limited to staff, donor, VIP, chorus, orchestra, Sightlines, dress rehearsals, guest artist, and press requests.
• Manage info@dallasopera.org email box and return all emails promptly; listen to and return all voicemail messages.
• Professionally represent The Dallas Opera and promptly and professionally respond to patron concerns, special needs (including disability seating), requests and waitlist for series and seat changes, and refunds.
• Communicate patron needs and house seats to ATTPAC Front of House staff and prepare Box Office for all live performances, dress rehearsals, Family Operas, and Community Outreach events.
• Assist patrons with non-ticketing related information in lieu of a company receptionist, such as donor event schedules, visitor information, and finding meeting locations.
• Assist patrons as necessary to troubleshoot issues they are having accessing digital content.
• Assist with preparing and mailing season subscription packets, single tickets, and performance information.
• Assist Patron Services Manager with tracking and fulfilling all incoming charitable donation requests from physical mail and info@ email box. Print and mail vouchers, update spreadsheet in ticketing drive.
• Work in-person Box Office for all performances.
• Assist with education and other outreach events throughout the year, such as offsite performances, and subscriber and donor events.
• Reliably and accurately manage Box Office cash handling responsibilities daily and at performances as needed.
• Attend and actively participate in all team meetings and meetings with direct supervisor as required.
• Provide additional general administrative support to Marketing/Patron Services as well as other departments as needed during periods of low call activity, and as directed or approved by supervisor. This includes, but is not limited to database maintenance, envelope stuffing, and other administrative work as assigned.

Candidate Qualities

Traits and Characteristics

• Excellent customer service skills, empathetic and patient listener, outgoing personality, and positive attitude. Must be a self-starter with the ability to be proactive and foresee common issues to be dealt with in ticketing and customer service.
• Ability to multitask and maintain a quality of excellence in a time-sensitive environment.
• Diplomacy, good judgment, and timeliness in resolving patron concerns and issues.
• Professionalism in spoken and written language.

Skills and Knowledge

• 1-3 years of experience in direct customer service required.
• Previous Box Office experience preferred.
• Previous experience with Tessitura or other ticketing software preferred.
• Knowledge of classical music, opera, and Dallas Arts District a plus.
• Proficiency in Microsoft Office products (specifically Word and Excel) and collaborating in a Office 365 Teams environment.

Other Considerations

Compensation: $20/hour, 20-30 hours per week.
Benefits: This position is not benefits eligible.
Education: Bachelor’s degree preferred but not required.
Location: Onsite, Dallas, Texas
Office Hours: Office hours are 9AM-5 PM, phones open at 10 AM. Seasonal early morning, evening, and weekend hours during production season will be required. Hybrid/remote work is offered seasonally in accordance with office policy.
Travel: None

See yourself at the opera! We appreciate the many experiences and perspectives people bring to our work, and we encourage you to apply to be a part of The Dallas Opera. To apply, please send a cover letter and résumé to recruitment@dallasopera.org, using the subject line “Patron Services Coordinator – Part Time.” Please send Word or PDF file only. No phone calls, please.

The Director of Ticketing is responsible for all aspects of TPA’s event ticketing sales and service. Reporting to the Director of Marketing & Sales, the position leads a team of four full-time staff and a large group of part-time personnel to create a seamless ticketing experience for patrons and achieve TPA’s revenue and attendance goals. The Director of Ticketing works with a wide range of internal colleagues and external partners to successfully present one of the nation’s widest-ranging performance lineups.