The Patron Service Manager is part of the Customer Care team and responsible for providing personalized, concierge-level service to HGO’s donors, efficient management of donor ticket operations, as well as managing subscriber benefits across departments. This position works closely with the Philanthropy team and executive leadership to coordinate memorable and enriching experiences for high profile constituents. This is a primarily on-site role with some remote flexibility.
The ideal candidate is one who thrives in a growth mindset organization, challenges the status quo, excels at connecting people, and drives strong processes and results. They will be charged with contributing to a culture of high performance and operational excellence—all focused on delivering superior customer engagement.

Join Us!
We are looking for talented, passionate, and dedicated people who are eager to make contributions to our community and our mission. If you are excited about this position but your experience does not align perfectly, we encourage you to apply! You may be just the right candidate for this position or another role at HGO.

About the Houston Grand Opera
The mission of HGO is to enrich our diverse community through the art of opera. We do so by creating, curating, exploring, and producing outstanding experiences centered around the human voice. HGO has received a Tony Award, three Grammy Awards, and three Emmy Awards – we are the only opera company in the world to win all three honors.
Our strategic focus is two-fold: creating profoundly enriching experiences for our diverse audiences and clearly defining and positively promoting the HGO brand. We believe every team member enriches our organization by exposing a broad range of ways to understand and engage our community and discover, design, and deliver enriching experiences.
Compensation and Benefits
We offer robust benefits to full-time employees, including:
Comprehensive and affordable health benefits.
Generous paid time off.
403b retirement plan with employer match.
Flexible work schedule.
Professional development fund and opportunities.
Discounted parking in the Theater District garage and nearby lots, plus easy access to Metro transportation.
Free tickets to our mainstage and community productions and events.

Key Responsibilities
Ticketing Operations
Works closely with the Philanthropy team to provide expert-level ticketing services, benefits fulfillment, and related operational support to create memorable experiences for donors, prospective donors, and other institutional partners
Provides personalized, concierge-level ticket services for a portfolio of donor groups beginning at the Patrons Circle giving level. This includes subscription sales and renewals, single ticket sales, ticket exchanges, etc.
Responsible for maintaining a 92% or better subscription renewal rate for the Patron Services portfolio of accounts
Manages dress rehearsal ticketing operations for all qualified beneficiaries and company stakeholders
Prepares will call tickets for high profile constituents for personal handoff at valet or the box office
Manages ticketing operations for ticketed special events such as Opening Night Dinner and Concert of Arias
Supports the Office of General Director and Executive Leadership with special ticket requests
Manages the development and delivery of season tickets and related informational materials

Donor and Subscriber Benefits
Manages subscriber benefit programs and coordinates across participating departments to deliver enriching experiences for subscribers that drive added value and increased engagement across all points f the customer journey
Plays a critical role in driving a culture of continual, iterative improvement to current subscriber benefit programs, ideating new opportunities, piloting new concepts, and deploying newly added benefits
Manages operations for donor benefits such as donor valet parking, reserved self-parking, and rideshare partners

Other Duties
Maintains a strategic presence for the Patron Service team at Philanthropy events where Patrons Circle constituents will be present such as Opera Unwrapped, recitals, backstage tours, masterclasses, salons, etc.
Serves as a mentor and resource to members of the Customer Care team to foster professional growth, first-in-class service, and a concierge-style, customer-centric mindset
Develops and tracks financial budgets for the Patron Services team on a quarterly and annual basis
Monitors and tracks operational KPIs and performance against benchmarks for the Patron Services team
Implements a framework for continual evaluation and improvement through closed loop feedback systems, surveys, postmortems, and other voice of customer feedback mechanisms
Acts as an internal voice and advocate of various donor segments and provides insights into strengths, challenges, and opportunities
Advocates for innovation with a relentless drive to deliver ever-improving experiences
Champions strong internal systems and procedures to manage growth in both volume and complexity
Qualifications
Bachelor’s degree in Marketing, Business, Hospitality or equivalent experience
4+ years of account management, relationship sales, fundraising, or operations with a demonstrated track record of strong customer outcomes
Experience mentoring or leading a team preferred
Experience managing budgets and tracking performance metrics
Comfortable working in a CRM; Tessitura experience strongly preferred
Must be available for evenings and weekends per performance/event schedule

Special Job Characteristics
Thrives in a collaborative, diverse team environment while maintaining the ability to work independently
Evaluates and executes calculated risks, identifies opportunities for improvement, and drives meaningful change
Excellent verbal, written and interpersonal communication skills
Embraces challenges, approaches problems creatively, and actively seeks opportunities to improve

Physical Demands
The physical demands described here are representative of those we consider important for an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity
Houston Grand Opera is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at HGO are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by federal, state, or local laws or regulations. HGO will not tolerate discrimination or harassment based on any of these characteristics. HGO encourages applicants of all ages.

Deadline: 05/27/26
Location: Houston, TX
Website: https://www.houstongrandopera.org/about/employment-and-auditions

The Principal Music Librarian leads the Houston Grand Opera music library, overseeing music research, acquisition, preparation, and library operations to support programming at the highest artistic level. Working closely with the Music Director, Chief Artistic Officer, Chorus Director, guest conductors, and music staff, this role is integral to the successful execution of HGO’s season.

Join Us!
We are looking for talented, passionate, and dedicated people who are eager to make contributions to our community and our mission. If you are excited about this position but your experience does not align perfectly, we encourage you to apply! You may be just the right candidate for this position or another role at HGO.

About the Houston Grand Opera
The mission of HGO is to enrich our diverse community through the art of opera. We do so by creating, curating, exploring, and producing outstanding experiences centered around the human voice. HGO has received a Tony Award, three Grammy Awards, and three Emmy Awards – we are the only opera company in the world to win all three honors.
 
Our strategic focus is two-fold: creating profoundly enriching experiences for our diverse audiences and clearly defining and positively promoting the HGO brand. We believe every team member enriches our organization by exposing a broad range of ways to understand and engage our community and discover, design, and deliver enriching experiences.

Compensation and Benefits
We offer robust benefits to full-time employees, including:
Comprehensive and affordable health benefits.
Generous paid time off.
403b retirement plan with employer match.
Flexible work schedule.
Professional development fund and opportunities.
Discounted parking in the Theater District garage and nearby lots, plus easy access to Metro transportation.
Free tickets to our mainstage and community productions and events.

Key Responsibilities
Music Research and Acquisition
Researches editions of repertoire for current and future seasons, advising HGO Artistic staff on available versions.
Negotiates performance, mechanical, and sync licenses with publishers in collaboration with Director of Artistic Operations for current and future seasons.
Secures rental and purchased materials according to production timelines.
Collaborates with the Music Administrator to confirm and distribute instrumentation details for all upcoming orchestral productions and events for budgetary and contracting purposes.
Cultivates and maintains strong relationships with music publishers and industry partners on behalf of Houston Grand Opera.
Music Preparation
Ensures all musical materials for productions, concerts, and events are prepared accurately, delivered on time, and compliant with Collective Bargaining Agreements.
Manages all aspects of orchestral music preparation including proofreading, editing, bowing, and part marking according to specifications from HGO artistic leadership and guest conductors.
Produces edited piano/vocal and chorus scores in alignment with HGO artistic leadership and guest conductors.
Creates and distributes cut lists and production memos pre-production and during the rehearsal process.

Library Operation & Leadership
Supervises the staff Music Librarian and additional over hire help, providing direction, training, and oversight.
Attends all orchestra readings and sitzprobes and serves on pit duty for stage rehearsals with orchestra and performances on a rotating basis with staff Music Librarian.

Maintains accurate and up-to-date instrumentation for current and future season projects in the company’s ArtsVision database.
Maintains the Houston Grand Opera physical and digital collection of full scores, piano vocal scores, choral scores, orchestral parts, and CD recordings in an organized manner, including tracking borrowed materials.
Administers the company’s quarterly ASCAP reporting process.

Oversees organization and maintenance of the Houston Grand Opera music library supplies and equipment in accordance with budgetary parameters.

Qualifications
Bachelor’s degree in music or equivalent professional experience.
Minimum of five years of professional experience as a music librarian at a major classical music organization.
Expert-level musicianship including fluency in a variety of clefs, transposition, and instrument nomenclature in various languages.
In-depth knowledge of operatic repertoire and industry practices.
Proficiency with Microsoft Office Suite, Adobe Creative Suite, and at least one music notation platform.
Experience working with AFM Union orchestras.
Strong interpersonal and written communication skills, with a high degree of diplomacy and discretion.
Demonstrated experience managing staff.

Special Job Characteristics
Requires a collaborative professional who can maintain composure and a positive attitude while delivering highly accurate work in a fast-paced environment. Skilled in working and collaborating with a variety of personalities. Will have to maintain a demanding and flexible work schedule during production periods. Weeknights and weekend hours required.

Physical Demands
The physical demands described here are representative of those we consider important for an employee to successfully perform essential functions of this job: extended periods of sitting and performing tasks such as typing and using a computer mouse, with strong visual and auditory focus, occasional lifting (not exceeding 20 pounds), reaching for items, effective communication skills, and fine motor abilities, being mobile within the office for activities like attending performances, events, and meetings. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Opportunity
Houston Grand Opera is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at HGO are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by federal, state, or local laws or regulations. HGO will not tolerate discrimination or harassment based on any of these characteristics. HGO encourages applicants of all ages.

Deadline: 05/27/26
Location: Houston, TX
Website: https://www.houstongrandopera.org/about/employment-and-auditions

Position: Programming Associate
Status: Non-Exempt, full time
Reports to: Director of Artistic Programming
Location: Performing Arts Houston, Houston TX
Salary: Commensurate with experience
To Apply: Submit resume and cover letter to employment@performingartshouston.org
Posted: April 20, 2026
Performing Arts Houston is an equal opportunity employer. We value diversity, and all are encouraged to apply. Strong candidates will work in alignment with Performing Arts Houston’s Mission and Values
About the Role
The Programming Associate is a highly organized, detail-oriented, and collaborative team member who supports the planning and execution of Performing Arts Houston’s multi-disciplinary performance season and related education programming. Working closely with the Director of Artistic Programs and in collaboration with the Director of Education and Community Engagement, this role coordinates artist communications, commissioning activities, hospitality, schedules, logistics, and administrative processes. The Associate helps ensure that artists, agents, partners, and internal teams have the information and support needed to deliver high-quality performances, meaningful public programming, and a strong artist experience.
Key Responsibilities
Artistic Programming Support

• Assist with artist and company research to support season planning and evaluation in alignment with organizational goals.
• Coordinate with artists, companies, and collaborators to manage performance details, logistics, and communications.
• Support contract processing, artist payments, and budget tracking.
• Assist with box office statements and show settlements.
• Collect and distribute artist materials (marketing assets, tech rider, etc..) and other pertinent information to appropriate internal departments.
• Assist in coordinating artist-centered programs such as master classes, workshops, artist talks, open rehearsals, residencies, and other engagement activities.
• Assist in developing and distributing artist itineraries and schedules, incorporating all performance and engagement activities.
  Artist Relations and Hospitality
• Coordinate artist hospitality arrangements, including travel, accommodations, transportation, catering, and on-site needs.
• Serve as a liaison for assigned artists, companies, agents, and managers, ensuring clear and timely communication.
  New/Now Artist Coordination
• Support the administrative and logistical execution of the New/Now commissioning process.
• Manage application timelines, communications, adjudication logistics, and record-keeping.
• Coordinate project logistics for commissioned artists, including scheduling, meetings, and deliverables.
• Maintain accurate records for applicants, panelists, and commissioned projects.
• Develop and maintain an archive for the New/Now artists database. Collect and organize data to support Marketing in creating promotional materials and assist Development with grant applications aligned with program goals.
  Essential Qualifications
• 2–4 years of experience in performing arts administration, artist services, event coordination, or a related field, or a bachelor’s degree in arts administration, theater, music, communications, nonprofit management, or a related field (or equivalent professional experience).
• Strong organizational and project management skills with the ability to manage multiple priorities.
• Experience coordinating logistics, events, or cross-departmental projects.
• Excellent written and verbal communication skills with strong interpersonal judgment.
• Detail-oriented with strong problem-solving abilities in a fast-paced environment.
• Ability to work independently and collaboratively.
• Proficiency in Microsoft Office and ability to learn CRM and administrative systems.
• Interest in the performing arts; familiarity with Houston’s arts community is a plus.
  Working Conditions
  · This position includes a combination of office-based work and on-site responsibilities in rehearsal, performance, and event environments.
  · Regular interaction with artists, managers, agents, community partners, vendors, and internal staff is expected.
  · Flexibility to work evenings, weekends, and occasional holidays based on performance and event schedules is required.
  · Must have reliable transportation.
  · Ability to perform occasional lifting of materials or equipment as required.
  Employment Benefits: Performing Arts Houston offers a comprehensive benefits package, including company-paid medical, dental, disability, and life insurance for the employee, effective after 30 days. Medical and dental coverage for family members is available at the employee's expense. Additionally, the organization provides a 403(b) retirement savings plan with employer matching contributions starting after one year of service. Employees also receive complimentary parking in Theater District parking facilities.
  About Performing Arts Houston: Performing Arts Houston connects artists and audiences through live performance. Founded in 1966 by Houston's cultural visionaries, we create experiences—onstage and in the classroom—that have to be felt to be known. Real. Live. Moments that last.
  
• How to Apply: A cover letter and resume are required for consideration. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this role. Potential employees must pass a background check. Applications will be accepted through email to employment@performingartshouston.org.
  Location 615 Louisiana St., Suite 100, Houston, TX 77002

Deadline: 05/22/26
Location: Houston, TX
Website: https://performingartshouston.org/about/careers/