The Dallas Opera (TDO) is a world-class performing arts organization based in the Dallas Arts
District in Dallas, TX, renowned for our outstanding mainstage and chamber opera productions.
With a reputation for artistic excellence, innovation, and community impact, TDO plays a vital
role in the cultural landscape of the Dallas-Fort Worth Metroplex and the international opera
scene.
Patron Services Coordinators provide outstanding customer service in alignment with The Dallas
Opera’s mission and values. Reporting to the Patron Services Manager, the Patron Services
Coordinator demonstrates proficiency in inbound and outbound sales, proficiency in ticketing
system processes and procedures, professionalism in managing customer service issues, and
other administrative tasks as needed in support of The Dallas Opera’s overall operations.
Primary Responsibilities

• Conduct inbound and outbound sales and customer service calls for all in-person and
  digital events and single ticket sales, including subscription renewals and acquisitions.
• Maintain ongoing training and proficiency in Tessitura ticketing system and all
  standardized procedures to successfully complete accurate ticket orders.
• With the approval of supervisor, process all comp ticket requests, including but not
  limited to staff, donor, VIP, chorus, orchestra, Sightlines, dress rehearsals, guest artist,
  and press requests.
• Manage info@dallasopera.org email box and return all emails promptly; listen to and
  return all voicemail messages.
• Professionally represent The Dallas Opera and promptly and professionally respond to
  patron concerns, special needs (including disability seating), requests and waitlist for
  series and seat changes, and refunds.
• Communicate patron needs and house seats to ATTPAC Front of House staff and prepare
  Box Office for all live performances, dress rehearsals, Family Operas, and Community
  Outreach events.
• Assist patrons with non-ticketing related information in lieu of a company receptionist,
  such as donor event schedules, visitor information, and finding meeting locations.
• Assist patrons as necessary to troubleshoot issues they are having accessing digital
  content.
• Assist with preparing and mailing season subscription packets, single tickets, and
  performance information.
• Assist Patron Services Manager with tracking and fulfilling all incoming charitable
  donation requests from physical mail and info@ email box. Print and mail vouchers,
  update spreadsheet in ticketing drive.
• Work in-person Box Office for all performances.
• Assist with education and other outreach events throughout the year, such as offsite
  performances, and subscriber and donor events.
• Reliably and accurately manage Box Office cash handling responsibilities daily and at
  performances as needed.
• Attend and actively participate in all team meetings and meetings with direct supervisor
  as required.
• Provide additional general administrative support to Marketing/Patron Services as well
  as other departments as needed during periods of low call activity, and as directed or
  approved by supervisor. This includes, but is not limited to database maintenance,
  envelope stuffing, and other administrative work as assigned.
  Candidate Qualities
  Traits and Characteristics
• Excellent customer service skills, empathetic and patient listener, outgoing personality,
  and positive attitude. Must be a self-starter with the ability to be proactive and foresee
  common issues to be dealt with in ticketing and customer service.
• Ability to multitask and maintain a quality of excellence in a time-sensitive environment.
• Diplomacy, good judgment, and timeliness in resolving patron concerns and issues.
• Professionalism in spoken and written language.
  Skills and Knowledge
• 1-3 years of experience in direct customer service required.
• Previous Box Office experience preferred.
• Previous experience with Tessitura or other ticketing software preferred.
• Knowledge of classical music, opera, and Dallas Arts District a plus.
• Proficiency in Microsoft Office products (specifically Word and Excel) and collaborating in
  a Office 365 Teams environment.
  Other Considerations
  Compensation: $20/hour, 20-30 hours per week.
  Benefits: 403b retirement savings plan with employer matching, complimentary tickets to performances, paid parking, and personalized professional development opportunities.
  Education: Bachelor’s degree preferred but not required.
  Location: Onsite, Dallas, Texas
  Office Hours: 9AM-5 PM, phones open at 10 AM. Seasonal early morning, evening, and weekend hours during production season will be required. Hybrid/remote work is offered seasonally in accordance with
  office policy.

Job Highlights
The Music Administrator & Orchestra Personnel Manager is responsible for the administrative aspects of the orchestra, adult chorus, and dancers (principal and corps) including contract administration, payroll, communication, and the implementation of their applicable Collective Bargaining Agreements. They manage the department’s musical instruments and equipment. As Orchestra Personnel Manager, they are onsite for all orchestra services and performances.

Join Us!
We are looking for talented, passionate, and dedicated people who are eager to make contributions to our community and our mission. If you are excited about this position but your experience does not align perfectly, we encourage you to apply! You may be just the right candidate for this position or another role at HGO.

About the Houston Grand Opera
The mission of HGO is to enrich our diverse community through the art of opera. We do so by creating, curating, exploring, and producing outstanding experiences centered around the human voice. HGO has received a Tony Award, two Grammy Awards, and three Emmy Awards – we are the only opera company in the world to win all three honors.
Our strategic focus is two-fold: creating profoundly enriching experiences for our diverse audiences and clearly defining and positively promoting the HGO brand. We believe every team member enriches our organization by exposing a broad range of ways to understand and engage our community and discover, design, and deliver enriching experiences.

Compensation and Benefits
We offer robust benefits to full-time employees, including:
Comprehensive and affordable health benefits.
Generous paid time.
403b retirement plan with employer match.
Flexible work schedule.
Professional development fund and opportunities.
Discounted parking in the Theater District garage and nearby lots, plus easy access to Metro transportation.
Free tickets to our mainstage and community productions and events.

Key Responsibilities

Music Administration
Manages hiring for HGO’s core orchestra and all substitute and extra musicians, in consultation with the Music Director; as well as contracting for adult chorus, in collaboration with the Chorus Director; and dancers in collaboration with guest directors and choreographers. Develops dancer production calendars in collaboration with guest choreographers and Director of Artistic Operations.
Prepares, processes, and administers payroll for all contracted groups, and provides payroll summaries to all artists and personnel as required.
Organizes and oversees the audition process for orchestra, adult chorus, and dancers; counts the votes for orchestra auditions in accordance with the AFM CBA.
Communicates regularly with the orchestra, adult chorus, and dancers regarding rehearsal details, production announcements, and reminders. Acts as first point of contact for these groups for all matters, including union contract administration, processing of release requests, coordination/implementation of assignments, resolution of payroll-related concerns, and performance improvement/disciplinary issues.
Oversees orchestra, adult chorus, and dancers rehearsal room set-ups and signage.
Communicates with conductors about musical details prior to production periods.
Arranges purchase and/or rental of musical instruments as needed for all productions and HGO events. Schedules keyboard-instrument tuning, transportation, and maintenance.
Creates and distributes pit plots, orchestra rosters, and string principals for seating for all orchestral projects.
Keeps music administration sections of ArtsVision up to date.

Orchestra Personnel Management
Attends all orchestra rehearsals and performances, serving as official timekeeper and monitoring rehearsals with respect to breaks, overtime, union regulations, and Banda details.
Maintains a current understanding of and good relationships with local orchestral musicians, for use as possible substitutes and emergency fill-ins.
Remains reachable during orchestra rep periods to address and solve emergency hiring and contracting issues for the orchestra as they arise.

Other
Maintains a comprehensive understanding of the union contracts governing the artists which they contract, including HGO’s AFM CBA, AGMA CBA, and Integrated Media Agreement.
Performs other duties as assigned by the Director of Artistic Operations.

Qualifications
Bachelor’s degree in music or equivalent professional experience.
Three plus years of administrative experience in a major arts organization.
Broad knowledge of classical music, classical instruments, and operatic repertoire.
Ability to read and interpret full orchestral scores.
Proven experience working with unionized performing groups.
Strong interpersonal and writing skills, diplomacy and discretion, excellent organization and follow-through.
Proficiency with Microsoft Office Suite.
Pre-existing knowledge of Houston-area musicians preferred.
Experience with ArtsVision preferred.

Special Job Characteristics
Requires a team player who can maintain calm and deliver results in a fast-paced environment. Skilled in working and collaborating with a variety of personalities. Will have to maintain a demanding and flexible work schedule during production periods. Weeknights and weekend hours required. Requires the ability to set up and break down large orchestra and chorus chair setups, as well as move keyboard instruments.

Physical Demands
The physical demands described here are representative of those we consider important for an employee to successfully perform essential functions of this job: extended periods of sitting, standing, and performing tasks such as typing and using a computer mouse, with strong visual and auditory focus, occasional lifting (not exceeding 50 pounds), reaching for items, effective communication skills, and fine motor abilities, being mobile within the office for activities like attending rehearsal, performances, events, and meetings. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Opportunity
Houston Grand Opera is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at HGO are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by federal, state, or local laws or regulations. HGO will not tolerate discrimination or harassment based on any of these characteristics. HGO encourages applicants of all ages.

Position: Director of Finance
Status: Exempt, full-time position
Reports to: President & CEO
Direct Reports: Accounting Manager, Accounting Associate
To Apply: Submit resume and email identifying interest to employment@performingartshouston.org
Posted: February 20, 2026

Performing Arts Houston is an equal opportunity employer – we value diversity. All are encouraged to apply. Strong candidates will work in alignment with Performing Arts Houston’s Mission and Values

Position Summary:

The Director of Finance serves as the senior financial leader of Performing Arts Houston (PAH), responsible for the strategic oversight, integrity, and performance of the organization’s financial operations; a budget of approximately $10M annually. This role partners closely with the President & CEO, and the Board of Directors to ensure strong fiscal management, long-term sustainability, and operational excellence. In this hands-on role supervising a department of 2 others, the Director of Finance is responsible for budgeting, forecasting, financial reporting, accounting, tax, audit, compliance, cash management, risk management, payroll, financial systems and benefit analysis. The Director leads and develops the accounting team while ensuring strong internal controls, transparent reporting, and alignment between financial strategy and organizational priorities. This position plays a critical leadership role in strengthening systems, modernizing financial infrastructure, and supporting PAH’s continued growth and mission impact.

Essential Duties and Responsibilities:

Financial Leadership & Strategy

• Lead the annual operating and capital budgeting process; develop multi-year financial forecasts and scenario planning models.
• Collaborate with other Directors to provide financial modeling and analysis to support programming decisions, earned revenue strategies, contributed revenue tracking, and long-term sustainability.
• Monitor organizational financial performance; analyze variances and recommend corrective actions.
• Encourage data-informed decision making across departments.
• Serve as strategic financial advisor to the President & CEO and senior leadership, monitoring and controlling for risk.

Financial Reporting & Compliance

• Oversee preparation of accurate and timely monthly, quarterly, and annual financial statements in accordance with GAAP.
• Ensure integrity of the General Ledger and all accounting functions managed by the Accounting Manager and Associate.
• Prepare financial materials including key financial reports for the Finance Committee, Executive Committee, Board of Directors and Performing Arts Houston Foundation.
• Serve as primary liaison to external auditors; oversee annual audit and ensure timely resolution of recommendations.
• Prepare and review of Form 990 and other required regulatory filings.
• Ensure compliance with federal, state, and local regulations.
• Prepare financial reports, as needed, for grant reporting and compliance requirements in collaboration with Development.

Cash Flow, Investments & Risk Management

• Lead organizational cash flow forecasting and liquidity planning; monitor pledge receivables projections and contributed revenue timing.
• Manage banking relationships and treasury functions.
• Prepare and maintain all accounting entries and internal reporting for investment portfolios, endowment, reserve, and investment management and reporting in collaboration with appropriate Board committees.
• Develop short-term investment strategies and manage short-term investment portfolio to meet liquidity needs, following guidance set by Finance and Audit Committee.
• Responsible for insurance programs and risk management strategy; coverage levels and renewal negotiations.
• Ensure and implement appropriate internal controls and safeguards for all financial assets.

Accounting Oversight & Internal Controls

• Provide oversight and direction to the Accounting Manager and Accounting Associate.
• Ensure timely and accurate completion of monthly and year-end close processes.
• Evaluate and strengthen internal control systems, policies, and documentation.
• Review and approve key reconciliations, journal entries, and financial reports.
• Maintain oversight of accounts payable, accounts receivable and credit card controls.
• Handle payroll processing and fixed assets reporting.
• Ensure proper document retention and financial record management.

Systems & Technology Modernization

• Assess and strive to continuously improve PAH’s financial systems, workflows, and reporting tools.
• Strategize and implement accounting system upgrades, integrations, and technology modernization initiatives; evaluate current Abila/MIP accounting platform and related systems to ensure scalability and efficiency.
• Monitor risk, collaborate with IT partners to strengthen financial data protection, cybersecurity, and remote access controls.
• Implement improved reporting dashboards and data visualization tools for leadership and Board use.
• Seek efficiencies through automation, improved software utilization, and process redesign.

Administrative Oversight

• Responsible for payroll administration, ensuring accuracy, timeliness, and compliance in partnership with external payroll and benefits providers.
• Support employee benefits and retirement plan administration, including bi-weekly funding of all 403(b) accounts and oversight of annual compliance testing and required filings.
• Partner with the President & CEO on workforce planning, organizational structure, reviewing compensation and benefits structures for long-term financial sustainability, ensure compliance with organizational policies and applicable employment regulations.

Cross-Departmental Collaboration

• Partner with Programming on show settlements and financial analysis of engagements.
• Partner with Development to track campaign gifts, pledges, restricted funds, and reporting requirements.
• Support Marketing and Development initiatives through financial modeling and revenue analysis.
• Educate department leaders on financial reporting and budget accountability.

Essential Skills and Qualifications:

• Bachelor’s degree in Accounting, Finance, or related field required; CPA or MBA preferred.
• Strong knowledge of nonprofit accounting, GAAP, audit processes, and tax compliance.
• Minimum 6+ years progressive financial leadership experience, nonprofit or performing arts organizations experience a plus.
• Experience leading budgeting and forecasting in a multi-program organization.
• Demonstrated ability to manage and mentor finance staff.
• Experience with financial system upgrades and process improvement initiatives strongly preferred.
• Advanced proficiency in Excel and financial reporting software; experience with Abila/MIP or comparable system preferred.
• Strong analytical, organizational, and problem-solving skills.
• Clear and persuasive communicator able to translate financial data for non-financial audiences.
• High integrity and commitment to ethical financial stewardship.

Key Relationships: President & CEO, Board of Directors and Finance and Audit Committee, Accounting Manager and Accounting Associate, Department Directors, External Auditors, Bankers, and Financial Advisors

Time Commitment: Hours: 50+ hours per week / M-F 9a.m. – 5p.m. plus some evenings and weekends

How to Apply: A cover letter is required for consideration for this position and should be included with your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. Applications will be accepted through email to employment@performingartshouston.org

Potential employees must pass a background check and provide proof of COVID-19 vaccination.

Performing Arts Houston Provides: Excellent benefits package with company-paid medical, dental, disability and life insurance provided to employee after 30-day period. Medical and dental coverage for employee’s family members is available through company policies at the employee’s expense. 403(B) Plan with employer matching credits beginning after one year of service. Parking in Theater District provided by the company.